Verkaufsbedingungen

Terms and Conditions of Sale

Last Updated: 10/08/2024

These Terms and Conditions of Sale (“T&Cs”) govern the contractual relationship between you (the “Customer”) and ArcRaiders-Merch.com (“we”, “us”, or “the Store”), for all purchases made through our website.

By placing an order on our Site, you acknowledge that you have read, understood, and fully agree to these Terms and Conditions.

1. Purpose

These T&Cs define the rights and obligations of both the Customer and ArcRaiders-Merch.com for the sale of Arc Raiders–inspired merchandise offered through our website.

2. Acceptance of Terms

By confirming an order through our website, you accept these T&Cs without limitation or reservation.
If you do not agree with any of these terms, you must refrain from making a purchase.

3. Products

  • All products displayed on our website are offered subject to availability.

  • We reserve the right to modify, update, or discontinue products at any time.

  • Product descriptions, images, and colors are provided as accurately as possible; however, slight variations may occur depending on display settings or manufacturing differences.

4. Orders

To place an order, you must:

  1. Add the chosen products to your shopping cart

  2. Provide accurate personal details (shipping address, billing information, etc.)

  3. Review your order summary

  4. Accept these Terms and Conditions

  5. Complete payment through one of the available payment methods

We reserve the right to refuse or cancel an order in cases such as:

  • Previous disputes with the Customer

  • Suspicious activity or potential fraud

  • Payment issues or incomplete information

5. Prices and Payment

  • All prices are listed in U.S. Dollars (USD) and may include applicable taxes (depending on the region).

  • Shipping fees are not included in product prices and will be displayed at checkout.

  • Full payment is required at the time of purchase through accepted methods such as credit cards, PayPal, or other secure payment processors.

  • We may cancel an order in cases of failed, fraudulent, or incomplete payment.

6. Shipping

Shipping Times

We offer worldwide shipping. Estimated delivery times are:

  • USA: 3–7 business days

  • International: 7–21 business days

Delivery times are estimates and may vary based on:

  • Destination

  • Customs processing

  • Carrier delays

  • Holidays or peak seasons

Shipping Costs

Shipping fees are calculated based on destination and package weight and will be displayed before checkout.

Delays and Lost Shipments

If your delivery is delayed, we will notify you via email when possible.
We are not responsible for delays caused by:

  • Shipping carriers

  • Weather events

  • Customs inspections

  • Other factors beyond our control

If your shipment has not arrived within 30 days after the estimated delivery date, contact us to initiate an investigation.
If confirmed lost, we will issue a replacement or refund.

7. Right of Withdrawal and Returns

Right of Withdrawal

You may withdraw from your purchase within 14 days of receiving the product, without stating a reason.
Return shipping costs are your responsibility unless the return is due to our error.

Product Returns

Returned items must be:

  • Unused

  • In original condition

  • In original packaging, with all accessories

Personalized or custom-made items are not eligible for return.

Refunds

Once we receive and inspect the returned product, your refund will be processed to the original payment method within 5–10 business days.

8. Warranties and Liability

All products are covered by applicable legal warranties relating to:

  • Conformity

  • Hidden defects

If you receive a defective or incorrect item, you must contact us within 30 days of delivery.

Limitations:
The Store is not responsible for indirect damages, such as:

  • Loss of income

  • Loss of data

  • Product misuse

9. Personal Data Protection

We process your personal data in accordance with applicable privacy regulations. Your information is used solely for:

  • Order processing

  • Customer service

  • Delivery logistics

We do not sell your data.

Your Rights

Depending on your location, you may have the right to:

  • Access your data

  • Correct or update your data

  • Request deletion

  • Restrict or object to processing

To exercise your rights, contact us at:

📧 support@arcraiders-merch.com

10. Intellectual Property

All website content—including text, logos, illustrations, images, and designs—is the exclusive property of ArcRaiders-Merch.com or its licensors.

Any reproduction, distribution, or unauthorized use is strictly prohibited.

11. Governing Law and Disputes

These T&Cs are governed by U.S. law.
Any dispute not resolved amicably shall fall under the exclusive jurisdiction of U.S. courts.

12. Contact

If you have questions about these Terms and Conditions, please contact our support team:

📧 Email: support@arcraiders-merch.com