Mentions légales

Legal Notice & Shop Policies

ArcRaiders-Merch.com
Last Updated: 10/08/2024

Welcome to ArcRaiders-Merch.com. By accessing or using our website, you agree to comply with these Terms of Service, our Privacy Policy, and any other policies displayed on this website. These terms apply to all users of the Site.

Legal Notice

ArcRaiders-Merch.com is an independent seller of products inspired by the game Arc Raiders.
We are not affiliated with, endorsed by, or associated with Embark Studios or Nexon, the official rights holders of Arc Raiders.

All rights to Arc Raiders—including but not limited to its characters, designs, settings, logos, and names—are owned exclusively by Embark Studios.

Our products are fan-inspired merchandise and are not official game merchandise.

1. Shipping Policy

We strive to process and ship all orders quickly and efficiently.

Order Processing Time

Orders are generally processed within 1–3 business days.

Estimated Delivery Times

  • USA: 3–7 business days

  • International: 7–21 business days

These estimates may vary due to:

  • Customs inspections

  • Carrier delays

  • Local holidays

  • Weather or unforeseen issues

Shipping Costs

Shipping fees vary by:

  • Destination

  • Package weight

  • Package size

Shipping costs are calculated at checkout before payment.

Lost or Delayed Shipments

  • We are not responsible for delays caused by carriers, customs, or external events.

  • If your package is significantly delayed or appears lost, please contact us within 30 days after the estimated delivery date.

  • We will open an investigation with the carrier and assist you to the best of our ability.

2. Return and Exchange Policy

Your satisfaction is important to us. We accept returns and exchanges under the conditions below.

Return Window

You may request a return within 14 days of receiving your order.

Return Conditions

Returned items must be:

  • Unused

  • In their original packaging

  • In the same condition as delivered

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized items

  • Digital products or gift cards

  • Final sale items

Return Procedure

To initiate a return, contact us at:
📧 support@arcraiders-merch.com

Upon approval, we will provide return instructions.
Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., defective or incorrect item).

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection.

  • If approved, your refund will be issued to your original payment method within 5–10 business days.

3. Privacy Policy

We are committed to protecting your personal information. Any data collected on our website—such as name, address, email, or payment details—is processed securely and in accordance with applicable data protection laws.

Use of Personal Data

Your information is used for:

  • Processing and delivering orders

  • Customer service

  • Account management

  • Occasional promotional notifications (only if you opt in)

We never sell or share your data with third parties without your explicit consent, except when required for payment processing or delivery logistics.

Data Security

We use industry-standard security measures.
However, no online transmission can be guaranteed to be completely secure.

4. Payment Policy

  • All prices on our website are listed in USD.

  • Accepted payment methods include major credit cards, PayPal, and other secure digital payment systems.

  • Payment is charged in full at the time of order.

If a payment is declined, please contact your bank or card provider.
We reserve the right to cancel any order that cannot be validated or completed due to payment issues.

5. Intellectual Property

All content on this website—including product images, artwork, descriptions, and designs—is the property of ArcRaiders-Merch.com or its content creators, unless otherwise stated.

Any unauthorized reproduction, distribution, or modification of website content is strictly prohibited.

6. Disclaimer of Warranties

Products offered on ArcRaiders-Merch.com are provided “as is.”

We make no warranties, expressed or implied, regarding:

  • Product quality

  • Accuracy of descriptions

  • Fitness for a particular purpose

  • Non-infringement

We do not guarantee that the Site will operate without interruptions, errors, or security vulnerabilities.